My long wait for the condominium unit which I purchased some 4 years back is finally over. The delivery has been delayed for over 1.5 years. I was quite disappointed as I bought it because I thought the developer, MK Land was a good bet.
When I spoke with them over the phone a few days ago to find out about the key collection process, the second disappointment kicked in. Their staff's service really sucked.
Imagine this:
They sent me a letter to inform of the key collection to an old address which I no longer live in. So I requested for a resend to my current address. And I told them in the meantime, just fax me a copy immediately so that I don't need to wait for the mail which may take a couple of days. That was when I was told they cannot fax to me. I asked why and their reason silenced me for a few seconds because I was in shock.
The reason: "We can't fax to you because we don't have a copy".
Overcoming my confused mind, I asked, "How come you have a copy to post but you don't have a copy to fax?" Now it was her turn to remain silent for a while. Then she asked for my fax number and proceeded to send it immediately. Silly or what?
Then, over the weekend, Ray and I drove over to take a look. We weren't allowed to go into the building since I haven't collected my key. But looking at it from the outside gave me a third reason to be disappointed. I'm not happy with the workmanship at all.
When I spoke with them over the phone a few days ago to find out about the key collection process, the second disappointment kicked in. Their staff's service really sucked.
Imagine this:
They sent me a letter to inform of the key collection to an old address which I no longer live in. So I requested for a resend to my current address. And I told them in the meantime, just fax me a copy immediately so that I don't need to wait for the mail which may take a couple of days. That was when I was told they cannot fax to me. I asked why and their reason silenced me for a few seconds because I was in shock.
The reason: "We can't fax to you because we don't have a copy".
Overcoming my confused mind, I asked, "How come you have a copy to post but you don't have a copy to fax?" Now it was her turn to remain silent for a while. Then she asked for my fax number and proceeded to send it immediately. Silly or what?
Then, over the weekend, Ray and I drove over to take a look. We weren't allowed to go into the building since I haven't collected my key. But looking at it from the outside gave me a third reason to be disappointed. I'm not happy with the workmanship at all.
Ray commented that the developer has really turned a nice piece of hilltop land into absolute waste because it wasn't done properly. I totally agree with him. The views can be quite enchanting.
Alas, nothing can be done about all that are disappointing. I can only hope the inside of the unit isn't gonna be my fourth disappointment...but do I dare hope too much? Maybe not.
8 comments:
My unit's an MK product too. It's not perfect (as expected) after all the horror stories we've heard before moving in but we've stayed here for more than a year now and the place is ok. :) Which project is this? Looks familiar.
I was in the condo industry for many years and I've seen it all. No one developer is without problem.
It's a matter of how bad the defects are and how fast the developer is willing to rectify them for you. Some are very efficient while some will play the taichi with you.
hmmm...i reckon almost everyone has some form of disappointment when buying a property. Well..atleast you've ur own roof : ) A start to better things to come.
hmmm ... well at least you will have a great view to wake up to. when will you be getting the keys?
bkworm, there's been more problems with this one compared to mk's earlier projects, i guess.
dancing queen, i don't think they will rectify anything. in any case i'm gonna make my claim for LAD.
leonard, i guess if you spend millions on a property then the disappointment should be lesser? :)
ben, i haven't seen the unit so i hope the nice view is visible from the balcony or windows! haha. key collection should be anytime now. just gotta make that appointment.
Make sure all your complaints are in writing and documented.
worse than sriputramas?
pablopabla, copy that :)
nick, no idea about the sriputramas case. but this isn't looking good anyway :(
Post a Comment