Sometimes familiarity doesn't work

I recently bought a new laptop from someone who's known to us. I've always thought that it's best to be recommended a shop or person to buy something from, but as it turns out, I think I disagree now. It's hard when things aren't turning out the way you expect and then it gets kinda difficult to have the situation corrected because it's a friend of someone who sold you something you're not satisfied with. Hard to handle huh?

I think the next time I'm looking for laptop computers, I'll do it on my own and just go to the shops, find the best deals, and make sure I truly get what I want.

Really, familiarity sometimes does not work well at all!